At check-in
- Confirm the weight and bag identity.
- Assign the bag to a storage space.
- Record check-in in the private tracker.
How StoragePermit works
Store a bag without the guesswork.
Book online, pay by Mobile Money, and follow every handoff from check-in to secure pickup.
Before you start
- Closed bags up to 23 kg each
- An email address and government ID
- Drop-off and pickup dates
- A Mobile Money number for payment
The journey
Five steps, in the order they happen
The booking reference helps us find your booking. Your verified account, pickup pass, and ID protect the private parts.
- 1
Describe your bags
Tell us what is inside each bag, how many bags you have, and the dates you need.
Each physical bag must weigh 23 kg or less. If your contents are heavier, repack them into separate bags before handover.
- 2
Verify your email
A one-time email code protects your booking and loads saved details when you return.
After email verification, you can review your quote. Your government ID is recorded for secure handoffs, not used as your online password.
- 3
Review and pay
Review your quote, then approve the Mobile Money request on your phone.
Payment confirms your booking. An unpaid quote does not reserve space, and the amount is not charged until you approve it on your phone.
- 4
Hand over your bags
Complete the planned handover at the confirmed location and time.
For a standard drop-off, bring each bag to KG 643 St. Staff confirm the weight, assign storage, and record check-in in your private tracker. Custody begins when check-in is complete.
- 5
Collect securely
When your bags are ready, prepare a one-time six-digit pickup pass in your account.
We match the pass and the collector’s government ID before release. Your booking reference cannot release a bag.
What we accept
Everyday belongings, clearly described
We store dry personal items that can sit safely at room temperature. Tell us what is inside every bag before handover.
Good fits
Clothes, sports gear, books and media, gifts, personal-care items, toys, kitchenware, bedding, instruments, electronics, and ordinary documents.
Not accepted
Cash, jewellery, passports or IDs, title documents, food or perishables, chemicals, aerosols, fuel, weapons, illegal items, or contents you cannot describe.
23 kg per physical bag
Repack heavier contents into separate bags before drop-off. We weigh each bag at check-in. Unusual items can be sent for human review, but a request is not a confirmed booking.
Custody and pickup
A recorded handoff in, a verified handoff out
The person bringing a bag and the person collecting it can be different. Each handoff keeps only the information needed for that role.
At pickup
- Owner prepares a short-lived, one-time six-digit pickup pass.
- Staff match the collector’s recorded government ID.
- The ID check and release are recorded together.
Booking reference versus pickup pass
Your SP-XXXXX booking reference helps you, support, and staff find the right booking. It does not prove identity and cannot release a bag. A nominated collector does not need a smartphone or account: the owner can relay the pickup pass by voice or SMS, and the collector brings the government ID already recorded.
Privacy and responsibility
We explain why we ask before we ask
This guide explains the service in plain language. It does not replace the Customer Terms or Privacy Notice for a paid booking.
- Contact details
- Used for account verification, booking updates, and handoff coordination.
- Government ID
- Used to match the recorded person at physical handoff. It is separate from email sign-in.
- Custody records
- Used to record the bag’s check-in, storage assignment, handling events, and release.
- Maximum liability
- StoragePermit’s current maximum liability is RWF 5,000,000 per bag, subject to the Customer Terms in force when your quote is issued.
Ready when your bags are.
Start the booking, or use the Help Center if your item or situation is unusual.