How can we help?

Closed bags and suitcases with ordinary personal items. When you book, list what is inside each bag so the contents are recorded before the bag reaches storage.

Cash, jewellery, passports or IDs, title documents, food or perishables, chemicals, aerosols, fuel, weapons, illegal items, and contents you cannot describe. We may ask you to open a bag, and we can refuse items that put others at risk.

Choose what is inside your bags and your dates, add your contact details, then verify your email. Your quote holds for 48 hours. Starting Mobile Money checkout sends a payment request to your phone. Approve it there to reserve your space; nothing is charged before you approve it.

A simple daily rate for each bag and every date you book. You see the full quote before you pay. Longer bookings receive a lower daily rate.

Use Mobile Money before drop-off. We send a payment request to your phone, and you approve it there. Storage payments are not accepted in cash.

KG 643 St, Kigali, near KBC. Bring your bag and booking reference. We confirm the weight, assign the storage space, and record check-in in your private tracker.

Online bookings can cover up to one year (365 days). Choose your drop-off and pickup dates when you book.

Log in and prepare a one-time pickup pass, then show the pass and your government ID at our counter. Your booking reference alone never releases a bag. That is what keeps your things yours.

Yes. Read them the six-digit pass by phone or SMS. They bring the government ID recorded for the collector. Creating a new pass makes any older one stop working.

Contact the Help Center before your planned drop-off. We will check the booking state, explain what is possible, and confirm the next step before any refund is initiated.

We will contact you and explain the resolution. Any approved refund is returned through the original payment provider.

Approved refunds are initiated automatically through the payment provider to the Mobile Money number that paid. StoragePermit does not issue manual cash refunds. Provider processing times may vary.

Contact the Help Center to arrange an earlier pickup. We will confirm the next steps and any refund eligibility for your booking.